Clients/Community

In this business, there's no room for error. A laboratory lives or dies by its retention of customers. If you don't meet your customer's expectations, you will lose them. So, to make sure we are providing the service that our customers need, we constantly ask for feedback through quality surveys, personal comments and general discussion. And, while we appreciate compliments, we strongly encourage critical advice, which ultimately drive our goals. As a result, we have better than 98% customer retention year over year, and a growth rate exceeding 20%. This only happens when you're fulfilling your obligations. Here's what customers are saying about CATLab.

What our Customers Say

“I was impressed with CATLab from the start; a feeling that has in no way diminished in the five years I've worked with them.”

Ed Carey, Calibration Manager, Dentsply Caulk

“CATLab is a great asset to RJR”

Hank Ferrell, Facilites Engineer- R.J.R. Tobacco Co.

“We used three different labs before CATLab. You guys are superior in every way”

Susan Price, ISO/QS Coordinator - Honeywell, Inc.

"CATC is a model for all suppliers who look for successful partnerships with their customers”.

Larry Ruvolo, Facilities Manager, The TexWipe Company

“I enjoy working with a company that does what it says in a timely and professional manner. CATLab is great to do business with.”

John Kennington , Maintenance Coordinator, International Paper

“Turnaround Time is Excellent, Customer Service is Outstanding”

Judy Whelan, Quality Assurance-Alstom Power

“This is great”

Joe McDaniel, I&E Quality Manager -Hercules, Inc.

What our Neighbors Say

Control Automation Technologies Corporation has a long history as a good corporate citizen. Over the years we have sponsored and routinely participate in many community and charitable events benefiting such worthy causes as the Make-a-Wish Foundation, Brenner Children's Hospital, Habitat for Humanity, D.A.R.E., American Heart Association, American Cancer Society, Boy Scouts of America, Humane Society, American Red Cross, and many more. In addition, CATC frequently sponsors community causes including the Little League, Youth Benefit Civic Clubs, College Scholarships, local charitable events and more.

As individuals, our managers and employees set a similar example by contributing both time and money to Scouting, Youth Sports, Youth Benefit Civic clubs and various Christian causes and often take active roles in Business, Political and Municipal concerns as well.

At CATC/CATLab, we don't take our customers or communities for granted. We try to give back when we can and are humbled with the appreciation and recognition from places where we live and work. In addition to successful growth and compliments like those above, we've received State and National Accolades by being named “North Carolina's Small Business of the Year” by Business North Carolina, the state's leading business magazine, and selected as finalist for the National “Blue Chip Enterprise Award” by the United States Chamber of Commerce.

When you work with the folks at CATLab, you'll realize right away that we appreciate your business and are grateful for the opportunities provided by our customers and our Nation.